{"id":13803,"date":"2023-06-21T09:11:54","date_gmt":"2023-06-21T07:11:54","guid":{"rendered":"https:\/\/shop.ipb-baier.com\/faq\/"},"modified":"2023-06-21T09:11:54","modified_gmt":"2023-06-21T07:11:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop.ipb-baier.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Wie bekomme ich einen Zugang<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Um Kunde unseres Webshops zu werden, ben\u00f6tigen wir Ihren Firmennamen, Anschrift, Kontaktperson mit email Adresse und Telefonnummer. Kunden innerhalb der EU senden uns auch noch ihre Umsatzsteueridentifikationsnummer (VAT ID)<\/p>&#13;\n&#13;\n<p>Wir senden Ihnen umgehend ihre LogIn Daten zu.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>How do I get access<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>To become a customer of our webshop, we need your company name, address, contact person with email address and phone number. Customers within the EU also need to send us their VAT ID.<\/p>&#13;\n&#13;\n<p>We will send you your login data immediately.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>C\u00f3mo acceder<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Para ser cliente de nuestra tienda web, necesitamos el nombre de su empresa, direcci\u00f3n, persona de contacto con direcci\u00f3n de correo electr\u00f3nico y n\u00famero de tel\u00e9fono. Los clientes de la UE tambi\u00e9n tienen que enviarnos su NIF.<\/p>&#13;\n&#13;\n<p>Le enviaremos inmediatamente sus datos de acceso.<\/p>&#13;\n<hr class=\"wp-block-separator has-text-color has-pale-cyan-blue-color has-alpha-channel-opacity has-pale-cyan-blue-background-color has-background\" \/>\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Bezahlung<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Die Bezahlung der Waren erfolgt nach den festgelegten Zahlungskonditionen. Wir bitten um Verst\u00e4ndnis, dass Neukunden immer Rechnungen im Voraus bezahlen.<\/p>&#13;\n&#13;\n<p>Alle Rechnungen erhalten Sie per email.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Payment<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Payment for the goods shall be made in accordance with the specified payment conditions. We ask for your understanding that new customers always pay invoices in advance.<\/p>&#13;\n&#13;\n<p>You will receive all invoices by email.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Pago<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>El pago de las mercanc\u00edas se realiza de acuerdo con las condiciones de pago establecidas. Rogamos su comprensi\u00f3n para que los nuevos clientes paguen siempre las facturas por adelantado.<\/p>&#13;\n&#13;\n<p>Recibir\u00e1 todas las facturas por correo electr\u00f3nico.<\/p>&#13;\n<hr class=\"wp-block-separator has-text-color has-pale-cyan-blue-color has-alpha-channel-opacity has-pale-cyan-blue-background-color has-background\" \/>\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Ich kann ein Produkt im Shop nicht finden<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Wir haben nur nicht alle Produkte in unserem Onlineshop. Finden sie ihr Produkt nicht, dann kontaktieren sie uns bitte per email oder telefonisch<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>I cannot find a product in the shop<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>We just don&#8217;t have all products in our online shop. If you do not find your product, please contact us by email or phone.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>No encuentro un producto en la tienda<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>No tenemos todos los productos en nuestra tienda online. Si no encuentra el producto que busca, p\u00f3ngase en contacto con nosotros por correo electr\u00f3nico o por tel\u00e9fono.<\/p>&#13;\n<hr class=\"wp-block-separator has-text-color has-pale-cyan-blue-color has-alpha-channel-opacity has-pale-cyan-blue-background-color has-background\" \/>\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Erhalte ich hier Originalteile<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Wir sind keine Erstausr\u00fcster der angebotenen Produkte. Wir haben jedoch mehr als<strong> 25 Jahre<\/strong> Erfahrung mit Ersatzteilen und Verschlei\u00dfteilen f\u00fcr den Druckereibereich und Weiterverarbeitungsbereich und bieten unsere Alternativprodukte an.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Do I get original parts here<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>We are not original equipment manufacturers of the products offered. However, we have more than <strong>25 years<\/strong> of experience with spare and wear parts for the printing and finishing sector and offer our alternative products.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Obtengo aqu\u00ed piezas originales<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>No somos fabricantes de equipos originales de los productos ofrecidos. Sin embargo, tenemos m\u00e1s de <strong>25 a\u00f1os<\/strong> de experiencia en piezas de repuesto y de desgaste para el sector de la impresi\u00f3n y el acabado y ofrecemos nuestros productos alternativos.<\/p>&#13;\n<hr class=\"wp-block-separator has-text-color has-pale-cyan-blue-color has-alpha-channel-opacity has-pale-cyan-blue-background-color has-background is-style-default\" \/>\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Bieten sie auch Reparaturen und Aufarbeitungen meiner Ersatzteile an<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Ja, wir bereiten regelm\u00e4\u00dfig Produkte wie Falzklappen, Zugrollen und vieles mehr mit neuen Polyurethanbeschichtungen oder WC Pulverbeschichtungen auf.<\/p>&#13;\n&#13;\n<p>Zudem sch\u00e4rfen wir Rundmesser, Untermesser and Planschneidemesser aller Qualit\u00e4ten.<\/p>&#13;\n&#13;\n<p>Bei Interesse beraten wir sie gerne.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Do you also offer repairs and refurbishment of my spare parts<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Yes, we regularly refurbish products such as folding flaps, pull rollers and much more with new polyurethane coatings or WC powder coatings.<\/p>&#13;\n&#13;\n<p>We also sharpen circular knives, bottom knives and guillotine knives of all qualities.<\/p>&#13;\n&#13;\n<p>If you are interested, we will be happy to advise you.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Ofrecen tambi\u00e9n reparaciones y reacondicionamiento de mis piezas de repuesto<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>S\u00ed, renovamos con regularidad productos como aletas plegables, rodillos de tracci\u00f3n y mucho m\u00e1s con nuevos recubrimientos de poliuretano o recubrimientos en polvo WC.<\/p>&#13;\n&#13;\n<p>Tambi\u00e9n afilamos cuchillas circulares, cuchillas de fondo y cuchillas de guillotina de todas las calidades.<\/p>&#13;\n&#13;\n<p>Si est\u00e1 interesado, estaremos encantados de asesorarle.<\/p>&#13;\n<hr class=\"wp-block-separator has-text-color has-pale-cyan-blue-color has-alpha-channel-opacity has-pale-cyan-blue-background-color has-background\" \/>\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Was ist die Identifikationsnummer<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Mit der Identifikationsnummer helfen wir ihnen vergleichbare Produkte zum Originalteil in unserem Shop zu finden. Die Angabe der Nummer sowie die Nennung der jeweiligen Firmennamen dient einzig nur zu Identifikationszwecken und meint nicht, dass wir mit diesen Firmen in einem wirtschaftlichen Zusammenhang stehen.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>What is the identification number<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>With the identification number we help you to find comparable products to the original part in our shop. The indication of the number as well as the naming of the respective company names is only for identification purposes and does not mean that we are in a commercial relationship with these companies.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Qu\u00e9 es el n\u00famero de identificaci\u00f3n<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Con el n\u00famero de identificaci\u00f3n le ayudamos a encontrar productos comparables a la pieza original en nuestra tienda. La indicaci\u00f3n del n\u00famero, as\u00ed como la menci\u00f3n de los nombres de las respectivas empresas, s\u00f3lo tiene fines identificativos y no significa que tengamos ninguna relaci\u00f3n econ\u00f3mica con dichas empresas.<\/p>&#13;\n<hr class=\"wp-block-separator has-text-color has-pale-cyan-blue-color has-alpha-channel-opacity has-pale-cyan-blue-background-color has-background\" \/>\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Warum ist bei manchen Produkten kein Preis hinterlegt<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Wir leben in bewegten Zeiten und aufgrund der aktuellen raschen \u00c4nderung der Rohstoffpreise, k\u00f6nnen wir bei weniger g\u00e4ngigen Produkten, Preise nur auf Anfrage kalkulieren.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Why is there no price for some products<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>We live in turbulent times and due to the current rapid change in raw material prices, we can only calculate prices for less common products on request.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Por qu\u00e9 no hay precio para algunos productos<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Vivimos tiempos turbulentos y, debido a la r\u00e1pida variaci\u00f3n actual de los precios de las materias primas, solo podemos calcular los precios de los productos menos habituales previa solicitud.<\/p>&#13;\n<hr class=\"wp-block-separator has-text-color has-pale-cyan-blue-color has-alpha-channel-opacity has-pale-cyan-blue-background-color has-background\" \/>\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Zahlungsmethoden<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Normalerweise erhalten wir alle Betr\u00e4ge per \u00dcberweisung auf eines unserer Bankkonten. Gerne haben Sie auch die M\u00f6glichkeit uns den f\u00e4lligen Betrag per PayPal zu \u00fcberweisen.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Payment methods<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Normally we receive all amounts by bank transfer to one of our bank accounts. You are also welcome to transfer the amount due to us via PayPal.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Formas de pago<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Normalmente recibimos todos los importes por transferencia bancaria a una de nuestras cuentas bancarias. Tambi\u00e9n puede transferirnos el importe adeudado a trav\u00e9s de PayPal.<\/p>&#13;\n<hr class=\"wp-block-separator has-text-color has-pale-cyan-blue-color has-alpha-channel-opacity has-pale-cyan-blue-background-color has-background\" \/>\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Preisstaffelungen<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Sie haben Bedarf an gr\u00f6\u00dferen Mengen. Kontaktieren Sie uns direkt per email oder telefonisch f\u00fcr spezielle Rabatte f\u00fcr Ihre Projekte.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Price scales<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>You have a need for larger quantities. Contact us directly by email or phone for special discounts for your projects.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Escalas de precios<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Necesita grandes cantidades. P\u00f3ngase en contacto con nosotros directamente por correo electr\u00f3nico o tel\u00e9fono para obtener descuentos especiales para sus proyectos.<\/p>&#13;\n<hr class=\"wp-block-separator has-text-color has-pale-cyan-blue-color has-alpha-channel-opacity has-pale-cyan-blue-background-color has-background\" \/>\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Versand und Verzollung<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Lieferungen innerhalb der europ\u00e4ischen Union werden mit Paketdienst an unsere Kunden versandt.<\/p>&#13;\n&#13;\n<p>Alle weiteren Lieferungen au\u00dferhalb der europ\u00e4ischen Union und \u00dcbersee erfolgen je nach Land mit <strong>TNT <\/strong>oder <strong>DHL <\/strong>Paketdienst.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Shipping and customs clearance<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Deliveries within the European Union are sent to our customers by parcel service.<\/p>&#13;\n&#13;\n<p>All other deliveries outside the European Union and overseas are made by <strong>TNT <\/strong>or <strong>DHL <\/strong>parcel service, depending on the country.<\/p>&#13;\n\r\n<ul class=\"wp-block-list\">&#13;\n<li><strong>Env\u00edo y despacho de aduanas<\/strong><\/li>&#13;\n<\/ul>\r\n&#13;\n<p>Las entregas dentro de la Uni\u00f3n Europea se env\u00edan a nuestros clientes por servicio de paqueter\u00eda.<\/p>&#13;\n&#13;\n<p>Todas las dem\u00e1s entregas fuera de la Uni\u00f3n Europea y en el extranjero se realizan mediante el servicio de paqueter\u00eda <strong>TNT <\/strong>o <strong>DHL<\/strong>, seg\u00fan el pa\u00eds.<\/p>&#13;\n<hr class=\"wp-block-separator has-text-color has-pale-cyan-blue-color has-alpha-channel-opacity has-pale-cyan-blue-background-color has-background\" \/>","protected":false},"excerpt":{"rendered":"<p>&#13; Um Kunde unseres Webshops zu werden, ben\u00f6tigen wir Ihren Firmennamen, Anschrift, Kontaktperson mit email Adresse und Telefonnummer. Kunden innerhalb der EU senden uns auch noch ihre Umsatzsteueridentifikationsnummer (VAT ID) &#13; &#13; Wir senden Ihnen umgehend ihre LogIn Daten zu. &#13; &#13; To become a customer of our webshop, we need your company name, address, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13803","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Shop IPB Baier<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.ipb-baier.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Shop IPB Baier\" \/>\n<meta property=\"og:description\" content=\"&#013; Um Kunde unseres Webshops zu werden, ben\u00f6tigen wir Ihren Firmennamen, Anschrift, Kontaktperson mit email Adresse und Telefonnummer. 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